Dear Valued Customers,
We are currently performing bulk transfer of accounts to a set of newly hardened servers. The geographical location of the source and the destination servers contribute latency in completing the transfer of this process. Despite the foregoing challenges brought by the pandemic, we are ensuring that security activities are in place.
Please be advised about the challenges that we have encountered recently, causing the sluggish progress of your request.
We transferred to a new office, the reason why we are still adjusting operationally. Few days after the transfer, we needed to work remotely after some employees exhibited symptoms of COVID-19. Because of our work-from-home setup, we limited our communication means through email and ticketing systems.
Meantime, we are providing the following details as a guaranteed means to reach our team from Mondays through Fridays 9AM-4PM during this transition:
0917 145 4927
0917 153 6991
We apologize for the inconvenience this may cause you.
Tuesday, July 27, 2021